Professional Services & Support

We prioritize exceptional customer service to foster strong relationships between the HOA Board members, and homeowners. Our approach includes:

• A dedicated support team to promptly address homeowner inquires and concerns
• Responsive communication via phone, email, and online portal
• Proactive issue resolution to enhance community satisfaction
• Transparent and professional internation to ensure homeowners feel heard and valued 

Our cutting-edge Vantaca management platform enhances homeowner communication and Board efficiency:

• Online portal for homeowners and Board members to access documents and account information
• Secure online payment processing for assessments
• Digital document storage for easy access to governing documents and financial reports
• Community events coordination and homeowners' engagement initiatives 

For developing communities, we offer expert guidance through the transition process:

• Support for developer-controlled communities
• Transition planning from developer to homeowner control
• Initial budget setup and reserve study coordination

• Access to the latest legislative updates affecting HOAs
• Educational resources for managers, board members and homeowners
• Networking with industry experts and community association professionals 
• Best practice guidance to improve HOA governance and operational efficiency

TVCM ensures sound financial management with transparent and accurate reporting, including:

• Budget preparation and financial forecasting
• Monthly financial statements and reporting
• Assessment billing, collection, and delinquency management
• Accounts payable processing and vendor payments
• Reserve fund management and investment oversight 
• Coordination with CPAs for tax filing and year-end reports

We provide expert guidance and administrative support to streamline association governance:

• Preparation of Board meeting agendas, minutes, and meeting coordination
• Assistance with compliance to governing documents and Idaho State laws
• Homeowner communications and correspondence 
• Coordination of annual meetings and election procedures
• Secure record-keeping and document management

We help maintain property values and community standards through fair and consistent enforcement:

• CC&R enforcement and violation tracking with timely homeowner notifications
• Administration of the architectural review process and design compliance
• Development and implementation of association policies and procedures

TVCM ensures community assets are well-maintained through pro-active oversight and vendor management:

• Regular inspections and common area maintenance planning
• Vendor selection, contract negotiation, and performance oversight
• Coordination of repairs, landscaping and infrastructure projects
• Emergency response coordination for urgent maintenance needs